Store Policies and Information:

The following paragraphs contain the terms and conditions under which we conduct business. We will consider changes to the terms and conditions on a case-by-case basis, but any changes to the terms and conditions must be made in writing; must be acknowledged by an officer of our corporation; and will only apply to purchases made from that date of that agreement forward. Confirming your order by clicking "CHECKOUT" on the "Verify Your Order" page acknowledges your acceptance of the following terms and conditions.  

In the following paragraphs, "Crucial", "We", "Our Company" refers to Crucial Service a registered dba of a California Corporation. In the following paragraphs, "you" or "Customer" or "purchaser" refers to you, the person or entity purchasing on this web site.

SHIPPING: Most orders are shipped within 1 to 3 business days of your order. Orders placed on a weekend or holiday will be processed on the next business day (Monday through Friday.)  If we become aware of a problem in fulfilling your order you will be contacted and provided options.

ORDERING: Once you confirm an order by clicking "CHECKOUT" on the "Verify Your Order" page your order has been placed and can not be canceled, except as permitted under other terms or conditions outlined herein.

PRICES: Prices are subject to change at any time. Due to errors or omissions, prices shown on line may not reflect the actual price of products. In the event the actual price of an item you ordered is higher then the price at which you ordered, you will be contacted within 2 business day and given the option of accepting the higher price of that item, or canceling the purchase of that item. Your canceling of one item due to a price increase on that item, will not give you the right to cancel the balance of the order. 

PRODUCT AVAILABILITY: Information on availability of products may not be readily available at the time of your purchase. In the event your order cannot be fully shipped within 2-3 business days of ordering, you will be notified within 2 business-days and you may choose to cancel the full order or that portion of the order that cannot be shipped. 

WARRANTIES: Most products we sell are covered under a limited manufacturer warranty but you must contact the manufacturer for specific warranty information. We specifically disclaim any responsibility for warranty service or product support. We specifically disclaim any and all warranties, expressed or implied with regard to merchantability or fitness of purpose. We shall not be held liable for any loss of profits, business, goodwill, data, interruption of business or incidental or consequential damages caused by a product's operation, failure, merchantability or fitness of purpose.

RETURNS: Be certain of your order, Crucial Service has the sole discretion of permitting a return. If we agree to permit a return, the return will be subject to the following conditions:

The terms and conditions of Crucial Service’s agreement to permit a return shall be contained in a "Return Authorization Agreement". The "Return Authorization Agreement" must be signed by both the customer and Crucial Service before it shall be valid.

No returns shall be permitted without a valid "Return Authorization Agreement". 

The "Return Authorization Number" which shall be specified in the Return Authorization Agreement must be clearly marked on the shipping label or exterior box of the product being returned. 

Customer authorizes Crucial Service to refuse a shipment from Customer or return a shipment to Customer at Customer's expense if Crucial Service receives a return from Customer that is not made under a valid return authorization or that does not have a Return Authorization Number on the shipping label or on the box.  

The acceptance of items returned to Crucial Service by Customer under a valid return authorization is conditioned upon Crucial Service's and possibly a third party's inspection of the merchandise. Inspections will consider, among other things, if:

the product has been opened,

the product is returned with all original packaging, books, materials, accessories, etc.,

the product and its packaging is in new and re-sellable condition,

Crucial Service can return the product to distribution or resell the product.

Items not accepted for return after inspection shall be returned to Customer at Customer's expense.

Products accepted for return under a valid return authorization shall be subject to a minimum restocking fee of 20%.

RIGHT TO REFUSE DOING BUSINESS: Crucial Service reserves the right to refuse to do business with any person or company for any reason not illegal under state or federal statute.